Alluvi Health – Terms of Service (UK)

These Terms of Service (“Terms”) govern your use of alluvi.org and any purchases made through the website. By accessing or using this site, you agree to be bound by these Terms.

We may update these Terms from time to time. Continued use of the website constitutes acceptance of the most current version.

1. About Us

Alluvi Health is operated by AES Equipment Services LTD, based in London, England, United Kingdom.

Contact: info@alluvihealth.com

2. Eligibility & Age Requirement

By using this website, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will use this site in compliance with all applicable laws

Our products and services are strictly intended for individuals who meet these requirements.

3. Research Use Only

All products sold via Alluvi Health are supplied strictly for research and development purposes under controlled conditions.

They are not intended for:

• Human consumption
• Medical, diagnostic, or therapeutic use
• Prevention or treatment of any disease

You agree not to misuse any product purchased from this website.

4. Orders & Payment

• All orders are subject to acceptance and availability
• We reserve the right to refuse, limit, or cancel any order at our discretion
• Full payment must be received prior to dispatch

Accepted payment methods include:

• Debit/Credit Card
• Bank Transfer
• Cryptocurrency (e.g. USDT)

We reserve the right to cancel orders suspected of fraud, misuse, or policy violations.

5. Pricing & Errors

While we aim to ensure accuracy, errors in pricing or product descriptions may occur.

We reserve the right to:

• Correct any errors
• Cancel or refuse orders affected by such inaccuracies

In such cases, a full refund will be issued where applicable.

6. Dispatch & Delivery

We aim to dispatch orders within 2 working days, with next-day delivery available within the UK where applicable.

However:

• Delivery timeframes are estimates only
• Delays may occur due to courier issues, customs, or external factors
• We are not liable for delays outside our control

Risk in goods passes to you upon delivery.

7. Returns & Refunds

Due to the sensitive and controlled nature of our products:

• Returns are only accepted if items are unopened, unused, and correctly stored
• Opened, tampered, or improperly stored goods are non-refundable

Please refer to our Refund Policy for full details.

8. Compliance with UK Law

Nothing in these Terms excludes or limits your statutory rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Where applicable, your legal rights will always take precedence.

9. Disclaimer of Liability

All products are supplied strictly for laboratory research purposes.

AES Equipment Services LTD accepts no liability for misuse, including but not limited to:

• Human consumption
• Veterinary use
• Unauthorised resale or distribution

Use of products is entirely at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential loss
• Our total liability shall not exceed the amount paid for the product

You agree to indemnify and hold harmless AES Equipment Services LTD, its directors, employees, and affiliates from any claims, damages, or liabilities arising from:

• Your use or misuse of products
• Breach of these Terms

11. Account Responsibility

If you create an account:

• You are responsible for maintaining the confidentiality of your login details
• You accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts where misuse is suspected.

12. Intellectual Property

All content on alluvi.org, including:

• Logos
• Branding
• Text, graphics, and product information

is owned or licensed by AES Equipment Services LTD.

You may not reproduce, distribute, or exploit any content without prior written consent.

13. Prohibited Uses

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to systems
• Misrepresent your identity or intent
• Resell products in violation of applicable laws

14. Privacy & Data Protection

We process personal data in accordance with UK data protection laws, including the UK GDPR.

Please refer to our Privacy Policy for full details on how your data is handled.

15. Force Majeure

We shall not be held liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Supply chain disruptions
• Government actions
• Courier or logistics failures

16. Termination of Use

We reserve the right to:

• Suspend or terminate access to the website
• Cancel orders or accounts

where a breach of these Terms is identified.

17. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

For any enquiries regarding these Terms:

Alluvi Health
London, England, United Kingdom
Email: info@alluvihealth.com