Refund and Return Policy

ALLUVI PEPTIDE STORE UK – REFUND & RETURNS POLICY

Website: https://alluvipeptidestore.co.uk

INTRODUCTION

At Alluvi Peptide Store, we are committed to providing premium-quality research compounds and wellness products to every customer. We take pride in the quality of our formulations and the standards of our fulfilment process. This Refund & Returns Policy explains your rights and our obligations should you be dissatisfied with your purchase, receive a damaged item, or experience an issue with your order.

By placing an order through https://alluvipeptidestore.com, you agree to the terms outlined in this policy.

YOUR RIGHTS UNDER EU CONSUMER LAW

As a Europe-based supplier, Alluvi Peptide Store complies with applicable European Union consumer protection legislation, including the Consumer Rights Directive (2011/83/EU) and relevant national laws.

Under EU consumer law, customers purchasing goods online are entitled to:

  • A 14-day cooling-off period from the date goods are received

  • A repair, replacement, or refund where goods are faulty, misdescribed, or unfit for purpose

  • Protection against unfair commercial practices and misleading terms.

RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

You have the right to withdraw from your purchase within 14 calendar days from the date you, or a nominated third party, receive the goods.

To exercise your right of withdrawal, please email:
sales@alluvipeptidestore.co.uk

Your request should include:

  • Full name

  • Order number

  • A clear statement confirming your intention to cancel or return the order

Returned items must:

  • Be unopened and unused

  • Remain in original packaging

  • Be returned within the withdrawal period

NON-RETURNABLE ITEMS

The following items cannot be returned unless faulty or incorrectly supplied:

  • Opened or unsealed products

  • Used or tampered items

  • Custom-made or personalised products

  • Digital products or downloadable content

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at:

sales@alluvipeptidestore.co.uk

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once verified, we may offer:

  • A replacement product

  • A full refund including delivery charges

REFUNDS

Approved refunds will be processed to the original payment method within 14 calendar days of receiving the returned goods or proof of return postage.

ORDER CANCELLATIONS

Orders may be cancelled before dispatch for a full refund. If your order has already been dispatched, standard returns procedures will apply.

CONTACT US

Website: https://alluvipeptidestore.co.uk
Returns & Refunds: sales@alluvipeptidestore.co.uk
Customer Support: support@alluvipeptidestore.co.uk

We aim to respond to all enquiries within 2 business days.

Alluvi Peptide Store | https://alluvipeptidestore.co.uk

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